Sometimes, it's not possible to successfully deliver your consignments. In this case, you can mark a consignment as unsuccessful, and return the items to the depot.
Open the NowGo app and login to your account.
Tap Stops in the bottom navigation bar.
Locate the consignment that you are unable to deliver in the list, and tap the green Deliver icon.
Tap the barcode icon to open your device's camera and scan the barcode of the article you are picking up. If the scan is successful, a green message with the scanned code is shown.
Optional: If you have more than one article to deliver, tap the barcode icon to scan the other items.
When you have scanned all the items in the consignment, tap the red Can't deliver button at the bottom of the screen.
Confirm the article number is correct, tap Can't deliver the selected article and select a reason why it couldn't be delivered. If you select Other you can type in the reason manually.